{"id":4155,"date":"2017-06-01T14:25:26","date_gmt":"2017-06-01T12:25:26","guid":{"rendered":"http:\/\/waldertrueb.ch\/helpdesk\/"},"modified":"2017-06-07T08:39:13","modified_gmt":"2017-06-07T06:39:13","slug":"cafm-helpdesk","status":"publish","type":"post","link":"https:\/\/waldertrueb.ch\/fr\/cafm-helpdesk\/","title":{"rendered":"Helpdesk"},"content":{"rendered":"\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_section-928c78e3580bf25f4c7b16d60d6d0c02\">\n.avia-section.av-av_section-928c78e3580bf25f4c7b16d60d6d0c02{\nbackground-repeat:no-repeat;\nbackground-image:url(https:\/\/waldertrueb.ch\/web\/wp-content\/uploads\/2016\/11\/Definitv_ohnepunkte.jpg);\nbackground-position:0% 0%;\nbackground-attachment:scroll;\n}\n<\/style>\n<div id='av_section_1'  class='avia-section av-av_section-928c78e3580bf25f4c7b16d60d6d0c02 main_color avia-section-no-padding avia-no-border-styling  avia-builder-el-0  el_before_av_two_third  avia-builder-el-first  avia-bg-style-scroll av-minimum-height av-minimum-height-custom av-height-custom  container_wrap fullsize'  data-section-bg-repeat='no-repeat' data-av_minimum_height_px='135'><div class='container av-section-cont-open' style='height:135px'><main  role=\"main\" itemprop=\"mainContentOfPage\"  class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-4155'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_one_full-6126cab7d8fab8d08143dd2dacdf673c\">\n.flex_column.av-av_one_full-6126cab7d8fab8d08143dd2dacdf673c{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-av_one_full-6126cab7d8fab8d08143dd2dacdf673c av_one_full  avia-builder-el-1  avia-builder-el-no-sibling  first flex_column_div av-zero-column-padding  '     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_heading-1d2215314a4b18fc7b9b2293b1540c6b\">\n#top .av-special-heading.av-av_heading-1d2215314a4b18fc7b9b2293b1540c6b{\npadding-bottom:10px;\n}\nbody .av-special-heading.av-av_heading-1d2215314a4b18fc7b9b2293b1540c6b .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-av_heading-1d2215314a4b18fc7b9b2293b1540c6b .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-av_heading-1d2215314a4b18fc7b9b2293b1540c6b av-special-heading-h1 blockquote modern-quote  avia-builder-el-2  avia-builder-el-no-sibling '><h1 class='av-special-heading-tag '  itemprop=\"headline\"  >Helpdesk<\/h1><div class='av-subheading av-subheading_below'><p>CAFM | Applications<\/p>\n<\/div><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/main><!-- close content main element --><\/div><\/div><div id='after_section_1'  class='main_color av_default_container_wrap container_wrap fullsize'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-4155'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_two_third-6126cab7d8fab8d08143dd2dacdf673c\">\n.flex_column.av-av_two_third-6126cab7d8fab8d08143dd2dacdf673c{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-av_two_third-6126cab7d8fab8d08143dd2dacdf673c av_two_third  avia-builder-el-3  el_after_av_section  el_before_av_one_third  avia-builder-el-first  first flex_column_div av-zero-column-padding  '     ><p><section  class='av_textblock_section av-av_textblock-35972167d9f102c5ddaec0c531c98b9e '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/BlogPosting\" itemprop=\"blogPost\" ><div class='avia_textblock'  itemprop=\"text\" ><p><strong>Optimaler Kundenservice durch Workflow basierte Bearbeitung.<\/strong><br \/>\nIm Mittelpunkt des Helpdesks stehen eine effiziente und zeitnahe Bearbeitung von St\u00f6rungsmeldungen oder Auftr\u00e4gen sowie deren Erledigung \u00fcber einen Koordinator und Ausf\u00fchrenden. Die Meldungen werden \u2013 abh\u00e4ngig von St\u00f6rungsort und St\u00f6rungsart \u2013 unterschiedlichen Fachpersonen oder -teams automatisch zugeordnet. \u00dcber individuell konfigurierbare Listen werden die Bearbeitungsfortschritte dokumentiert und die Bearbeitungszeiten ausgewertet.<\/p>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_image-878e86b0a7d99dfad69d91d1f978c8e3\">\n.avia-image-container.av-av_image-878e86b0a7d99dfad69d91d1f978c8e3 img.avia_image{\nbox-shadow:none;\n}\n.avia-image-container.av-av_image-878e86b0a7d99dfad69d91d1f978c8e3 .av-image-caption-overlay-center{\ncolor:#ffffff;\n}\n<\/style>\n<div  class='avia-image-container av-av_image-878e86b0a7d99dfad69d91d1f978c8e3 av-styling-no-styling av-img-linked avia-align-center  avia-builder-el-5  el_after_av_textblock  el_before_av_image '   itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\" ><div class=\"avia-image-container-inner\"><div class=\"avia-image-overlay-wrap\"><a href=\"https:\/\/waldertrueb.ch\/web\/wp-content\/uploads\/2016\/11\/Helpdesk3.jpg\" data-srcset=\"https:\/\/waldertrueb.ch\/web\/wp-content\/uploads\/2016\/11\/Helpdesk3.jpg 1000w, https:\/\/waldertrueb.ch\/web\/wp-content\/uploads\/2016\/11\/Helpdesk3-300x108.jpg 300w, https:\/\/waldertrueb.ch\/web\/wp-content\/uploads\/2016\/11\/Helpdesk3-768x277.jpg 768w, https:\/\/waldertrueb.ch\/web\/wp-content\/uploads\/2016\/11\/Helpdesk3-705x255.jpg 705w, https:\/\/waldertrueb.ch\/web\/wp-content\/uploads\/2016\/11\/Helpdesk3-450x162.jpg 450w\" data-sizes=\"(max-width: 1000px) 100vw, 1000px\" class='avia_image '  aria-label='Helpdesk'><img decoding=\"async\" fetchpriority=\"high\" class='wp-image-2186 avia-img-lazy-loading-not-2186 avia_image ' src=\"https:\/\/waldertrueb.ch\/web\/wp-content\/uploads\/2016\/11\/Helpdesk3.jpg\" alt='' title='Helpdesk'  height=\"361\" width=\"1000\"  itemprop=\"thumbnailUrl\" srcset=\"https:\/\/waldertrueb.ch\/web\/wp-content\/uploads\/2016\/11\/Helpdesk3.jpg 1000w, https:\/\/waldertrueb.ch\/web\/wp-content\/uploads\/2016\/11\/Helpdesk3-300x108.jpg 300w, https:\/\/waldertrueb.ch\/web\/wp-content\/uploads\/2016\/11\/Helpdesk3-768x277.jpg 768w, https:\/\/waldertrueb.ch\/web\/wp-content\/uploads\/2016\/11\/Helpdesk3-705x255.jpg 705w, https:\/\/waldertrueb.ch\/web\/wp-content\/uploads\/2016\/11\/Helpdesk3-450x162.jpg 450w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/><\/a><\/div><\/div><\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_image-138c2e8d96d3cd015fc54708e4c0ce97\">\n.avia-image-container.av-av_image-138c2e8d96d3cd015fc54708e4c0ce97 img.avia_image{\nbox-shadow:none;\n}\n.avia-image-container.av-av_image-138c2e8d96d3cd015fc54708e4c0ce97 .av-image-caption-overlay-center{\ncolor:#ffffff;\n}\n<\/style>\n<div  class='avia-image-container av-av_image-138c2e8d96d3cd015fc54708e4c0ce97 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avia-img-lazy-loading-not-2185 avia_image ' src=\"https:\/\/waldertrueb.ch\/web\/wp-content\/uploads\/2016\/11\/Helpdesk2.jpg\" alt='' title='Helpdesk'  height=\"648\" width=\"1000\"  itemprop=\"thumbnailUrl\" srcset=\"https:\/\/waldertrueb.ch\/web\/wp-content\/uploads\/2016\/11\/Helpdesk2.jpg 1000w, https:\/\/waldertrueb.ch\/web\/wp-content\/uploads\/2016\/11\/Helpdesk2-300x194.jpg 300w, https:\/\/waldertrueb.ch\/web\/wp-content\/uploads\/2016\/11\/Helpdesk2-768x498.jpg 768w, https:\/\/waldertrueb.ch\/web\/wp-content\/uploads\/2016\/11\/Helpdesk2-705x457.jpg 705w, https:\/\/waldertrueb.ch\/web\/wp-content\/uploads\/2016\/11\/Helpdesk2-450x292.jpg 450w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/><\/a><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-av_textblock-35972167d9f102c5ddaec0c531c98b9e '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/BlogPosting\" itemprop=\"blogPost\" ><div class='avia_textblock'  itemprop=\"text\" ><p>Der Anwendung liegt ein flexibles Rollenkonzept mit unterschiedlichen Bearbeitungsstufen zugrunde. Beim Abschliessen der Meldungen werden diese dokumentiert und h\u00e4ufig auch mit den monet\u00e4ren und zeitlichen Aufw\u00e4nden erg\u00e4nzt, welche direkt verrechnet werden k\u00f6nnen.<\/p>\n<\/div><\/section><\/p><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_one_third-96b8b3e4602814b30fda83b599dc53bd\">\n.flex_column.av-av_one_third-96b8b3e4602814b30fda83b599dc53bd{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-av_one_third-96b8b3e4602814b30fda83b599dc53bd av_one_third  avia-builder-el-8  el_after_av_two_third  el_before_av_textblock  flex_column_div av-zero-column-padding  '     ><p><br \/>\n<\/p><\/div><section  class='av_textblock_section av-av_textblock-35972167d9f102c5ddaec0c531c98b9e '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/BlogPosting\" itemprop=\"blogPost\" ><div class='avia_textblock'  itemprop=\"text\" ><\/div><\/section><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":268,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"_exactmetrics_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0,"footnotes":""},"categories":[57],"tags":[],"class_list":["post-4155","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-applications-cafm-fr"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - 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